Shipping policy

Thank you for shopping at dzhastore.com. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
  • All orders are processed within 1-3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Please note that during high-volume periods or holidays, processing times may be slightly extended. If there is a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Destinations & Estimated Delivery Times
We proudly offer international shipping to the United States, Europe, Asia, and etc.
Estimated delivery times vary depending on the destination region:
  • United States: 7–14 business days.
  • Europe: 7–15 business days.
  • Asia: 5–12 business days.
Please note: These delivery times are estimates provided by our carrier networks. Actual delivery dates may be affected by customs clearance procedures, severe weather, or local postal delays.
3. Shipping Rates
  • Shipping charges for your order will be calculated and displayed automatically at checkout.
  • Free Shipping: We offer Free Standard Shipping on all orders over $50 USD (or equivalent in your local currency) and confirm to Dz.HA Store before checkout.
4. Shipment Confirmation & Order Tracking
  • Once your order has been handed over to the courier, you will receive a Shipment Confirmation email containing your tracking number(s).
  • The tracking number will become active and trackable within 24–48 hours of receiving the email.
  • You can monitor the progress of your package directly on our website or via the carrier’s official tracking portal.
5. Customs, Duties, and Taxes
  • dzhastore.com is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, VAT, or customs duties required by your country’s regulations).
6. Incorrect Shipping Address & Delivery Failures
  • Customers are fully responsible for providing accurate, complete, and up-to-date shipping details at checkout.
  • dzhastore.com cannot be held liable for packages that are misdelivered or returned to us due to incorrect addresses, incomplete information, or failed delivery attempts by the local courier.
  • If a package is returned to our facility due to an incorrect address provided by the customer, the customer will be responsible for the additional shipping costs to resend the package.
7. Damages, Lost Packages, and Returns
  • We pack all items securely to ensure they arrive in perfect condition. However, if you receive your order damaged during transit, please contact our support team within 48 hours of delivery.
  • To initiate a claim for damaged goods, please save all packaging materials and damaged items, and email us with clear photos or an unboxing video.
  • For more information on returns and refunds, please review our separate Refund Policy.
8. Contact Information
If you have any questions or need updates regarding your shipment, please reach out to our customer support team:
  • Email: support@dzhastore.com
  • Contact Form: [https://www.dzhastore.com › pages › contact]